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CUSTOMER CARE

SHIPPING & RETURNS

*SHIPPING TIMES MAY DIFFER FROM THE BELOW PERIODS DUE TO NATIONAL HOLIDAYS, PANDEMICS AND WHEN SPECIFIED ON INDIVIDUAL PRODUCTS

UNITED KINGDOM

FOR LOCALISED FREE SHIPPING WITHIN THE UK, PLEASE ALLOW 3-5 WORKING DAYS.

FOR GUARANTEED NEXT WORKING DAY DELIVERY WITHIN THE UK, PLEASE NOTE ORDERS MUST BE PLACED BEFORE 2PM.

EUROPEAN

FOR SHIPPING ACROSS EUROPE, PLEASE ALLOW UP TO 7 WORKING DAYS FOR DELIVERY

INTERNATIONAL

FOR INTERNATIONAL SHIPPING, PLEASE ALLOW UP TO 14  WORKING DAYS FOR DELIVERY. PLEASE NOTE, WE ARE NOT ELIGIBLE FOR CUSTOM CHARGES OUTSIDE OF THE UK. THIS MEANS YOUR PARCEL MAY INCUR CUSTOMS DUTIES AND TAXES BY LOCAL CUSTOMS OFFICE. PLEASE CONSULT YOUR LOCAL CUSTOMS AGENCY FOR MORE INFORMATION AS YOU MAY BE REQUIRED TO PAY SUCH FEES UPON RECEIVING YOUR ORDER

*SHIPPING COSTS MAY VARY, DEPENDING ON INTERNATIONAL SHIPPING DESTINATION.

RETURNS POLICY

WE DO NOT ACCEPT REFUNDS OR EXCHANGES. HOWEVER, IF YOUR PRODUCT IS DAMAGED OR DEFECTIVE, PLEASE SEND PROOF IMAGES TO INFO@KASETP.COM FOR FURTHER ASSISTANCE. PLEASE ALLOW 2-3 WORKING DAYS IN ORDER FOR US TO GET BACK TO YOU.